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Email Issues and Tips

What can I do about spam?
How do I configure Outlook express to set up a POP account that allows me to use a password to protect my email?
I can receive email from my POP account, but I cannot send email.  Why?
Free Email Accounts are Not Always the Best Option
Safe Email Practices
How do I set my spam filters to allow email from my site?


What can I do about spam?

First of all, understand that spam is a part of our digital life, and nobody can control all of it.  You will need to filter spam on two levels: at your local ISP mail server, and in your email software such as Outlook Express.  We also filter known spam addresses on our servers - however they change aliases daily so it is an ongoing and ever increasing problem.   Here is what to do:

  1. Sign up with an ISP that offers SpamAssassin filtering and allows you to block all messages sent using BCC (blind carbon copy emails).  The most basic way people send junk mail is with BCC, so this will eliminate much of the spam.  You should also have controls to allow specific emails into your inbox, and also to block specific emails.  We log on to ISP servers regularly to adjust our spam filters.  If your ISP does not offer this service, sign up with one that does!

  2. Be aggressive about filtering mail in your email software.  Most email programs such as Outlook Express allow you to set "rules" that will automatically send certain emails into your Delete box.  The most robust software is the full version of Microsoft Outlook, which allows you to set stern controls over words in the subject and body of the emails, as well as filter out specific addresses.  Every morning, we spend 3 or 4 minutes adjusting and tuning our rules and filters.  It is well worth the time.

The cost of spam is high and it will continue until we have to pay for email.  Spammers will not stop sending millions of messages a day until it hurts their pocketbook.


How do I configure Outlook express to set up a POP account that allows me to use a password to protect my email?

  1. Open Outlook Express
  2. Select Tools
  3. Select Accounts
  4. Select Add
  5. Select Mail
                                         

You will be taken to an internet connection wizard and asked to enter the name you want to show on your email.  Type in your name. (As you want it to appear in your email).

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The next screen asks for your email address. It will be .  For example, , or

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The next screen asks for your incoming and outgoing mail servers.  Use your domain name with the .com or .net extension – do not use www.  For example: conceptdesigngroup.net.

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The next screen asks for your internet user name and password.  Use the ones we provide at the time your site is published. If you have lost the username and password, please contact our office.

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Make sure you check the box that asks you to save your password (unless you prefer to enter it each time you open your mail) and check the box that says “include this account when sending and receiving mail or synchronizing”.

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 Click on finish.

When you are done – you can always access this account and change this information by following steps 1 through 3 above, highlight your POP new account (it will be your domain name), then click on properties and you can access the first 2 screens.  Make sure you check the box that asks you to include this account when receiving or sending mail.


I can receive email to my POP account, but I cannot send email.  Why?

In order to prevent our servers from generating spam, we require users to receive mail before accepting outbound mail for delivery.  This is called "pop before smtp".  Please verify that your email software is configured to log in and download mail before attempting to send mail out.


Why using free email is not the best option

If you're using a "free" email account (like Hotmail or Yahoo!® Mail) it's time to reconsider.

Here are six important reasons why:

1. It's more and more likely that online merchants will refuse your order. The reason? Too much fraud is associated with these free accounts; the vast majority, in fact. So some merchants simply refuse to accept orders that originate from them.

2. Your emails may never reach their recipients. Why? Because so much spam originates from free account providers, some Internet Service Providers (ISPs) simply "blacklist" whole blocks of their emails – along with yours, potentially – and refuse to pass them along.

3. You'll lose your account if you don't use it within a certain time. Sure, that's not a big deal if you use it only for casual, occasional contacts. But it's crucial if you've used it to register at Web sites, for example. If there are problems with your account and your address is expired, you're out of luck.

4. It's next to impossible to get an email address that's easily useable, let alone memorable. There are just too many variations in circulation.

5. You could lose your address if you decide to access your email differently. Want to use POP3 via Outlook, for example? You're out of luck with free Yahoo Mail – you'll have to change providers and get a new address.

6. The adage that "there's no such thing as a free lunch" is true of these email accounts, too. Every free email you send could include advertising insertions, for instance. Do you really want to be advertising an email provider's promotions when you're applying for a job, or registering a complaint, or communicating with friends?

Safe Email Practices

Leave suspicious sites. If you suspect that a website is not what it purports to be, leave the site immediately. Do not follow any of the instructions it presents.

  1. Be alert for scam e-mails. These may appear to come from a trusted business or friend, but actually are designed to trick you into downloading a virus or jumping to a fraudulent website and disclosing sensitive information.
  2. Don't reply to any e-mail that requests your personal information. Be very suspicious of any e-mail from a business or person that asks for your password, social security number, or other highly sensitive information.
  3. Do business only with companies you know and trust
  4. Be aware! Phony "look alike" websites are designed to trick consumers and collect their personal information. Make sure that websites on which you transact business post privacy and security statements, and review them carefully.
  5. Open e-mails only when you know the sender. Be especially careful about opening an e-mail with an attachment. Even a friend may accidentally send an e-mail with a virus.
  6. Be careful before clicking on a link contained in an e-mail or other message. The link may not be trustworthy.
  7. Do not send sensitive personal or financial information unless it is encrypted on a secure website. Regular e-mails are not encrypted and are more like sending a post card. Look for the padlock symbol on the bottom bar of the browser to ensure that the site is running in secure mode BEFORE you enter sensitive information.
  8. Use strong passwords or personal identification numbers (PINS) for your Internet accounts. Choose passwords that are difficult for others to guess, and use a different password for each of your accounts. Use both letters and numbers and a combination of lower case and capital letters if the passwords or PINS are case sensitive.
  9. Make sure your home computer has the most current anti-virus software. Anti-virus software needs frequent updates to guard against new viruses. Make sure you download the anti-virus updates as soon as you are notified that a download is available.
  10. Install a personal firewall to help prevent unauthorized access to your home computer. This is especially important if you connect to the internet via a cable modem or a digital subscriber line (DSL) modem.

How do I set my spam filters to allow email from my site?

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